Shipping & Returns
Returns / Exchanges
We offer store credit or exchanges for all purchases (not final sale) as long as requested within 14 days of receiving your order.
NOTE: JADE Swim will not accept a return on merchandise that has been worn, washed or is missing original tags and hygienic liners. Please be cautious of any makeup/deodorant marks on merchandise, as we will not grant a return on damaged items. We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
FOR RETURNS & EXCHANGES:
1. Make a store credit/exchange request using the returns portal online at www.jadeswim.com/returns
2. Package all returnable items with tags & hygienic liner still attached
3. Print out return label
4. Drop off package at your Post Office, UPS or anywhere that accepts US Postal Mail
5. You will receive a confirmation email once we successfully receive your items back at the warehouse (either for the store credit code or exchange being sent out)
We do not accept returns/exchanges of any kind for international orders.
All orders are processed same day if received by 2pm EST, all later orders will ship the next business day. Please note that we do not process or ship orders on weekends or holidays. When placing your order, please confirm that all billing and payment information is accurate to avoid any delays in shipment. Signature upon delivery is not required. Please contact UPS or Customer Service if you would like to add a required signature to your delivery. We do not take responsibility for lost/missing packages that show successful delivery to the order address.
Free Shipping in Domestic United States.
JADE Swim ships internationally with the assistance of our partner, UPS i-parcel. UPS i-parcel allows you to see pricing in your local currency and calculates total import costs so that duties/taxes are added to your order at checkout.UPS i-parcel will take sole responsibility of calculating all taxes, shipping, and duty information during checkout. These import fees will be added to the order total, and no additional costs will be due upon delivery.
Once your order is submitted, you will receive an order confirmation immediately, followed by a shipping confirmation within 24 hours. This first shipping confirmation will display only the initial movement of the package domestically between our warehouse and the UPS i-parcel facility. After the package arrives to the UPS i-parcel facility, the order will be reshipped to you within 2 business days and you will receive a second shipping email containing a UPS i-parcel tracking number that you can use to track your package through your order's journey. You can access the UPS i-parcel tracking page here: tracking.i-parcel.com. If you’ve misplaced your tracking number, please email email@example.com.
If an item goes on sale, can a price adjustment be made?
Yes, if the item is purchased within a week before the sale, a price adjustment can be done. If it is anytime outside of that window, we will be unable to price adjust.
What if an item I am interested in is sold out?
Please input your email in the out of stock bar on the side of the page to be notified when the item is back in stock or reach out to customer service at firstname.lastname@example.org for further assistance.
Am I able to return an item that was purchased during a sale or is under the sale tab?
Unfortunately, all merchandise purchased during our sales with a promo code or merchandise purchased under the sales tab is final sale with no exceptions. We also note this at checkout.