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SHIPPING & RETURNS

SHIPPING

All online in-stock orders are shipped within 1-2 days of placing your order. When placing your order, please confirm that all billing and payment information is accurate to avoid any delays in shipment. 

Free Shipping in Domestic United States

PLEASE BE AWARE THAT ALL SHIPPING OUTSIDE OF THE UNITED STATES MAY BE SUBJECT TO INTERNATIONAL CUSTOMS FEES AT THE RECEIVERS EXPENSE. ALL CUSTOMERS AGREE TO PAY IN FULL FOR ALL ITEMS BEFORE SHIPMENT IS RECEIVED.



RETURNS & EXCHANGES

JADE SWIM accepts domestic online returns of non-sale, unworn/unwashed merchandise with original tags attached within 14 days of your order receipt for items purchased from our website.  Returns must have the hygienic liner still attached to be accepted. 14 days will be from the day that you received your product at your door.   All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Please note, original shipping fees are non-refundable.  

For more information, please contact our customer service department at: shop@jadeswim.com

No Returns or Exchanges on International Orders
No Returns or Exchanges on Sale Items
All Sale Merchandise is Final Sale

Please contact us to get to let us know you are making a return or exchange. You will be credited back in the same form of payment as you made your purchase. Return shipping postage will be paid by the buyer. Shipping costs are non-refundable. Return handling and return shipping costs are the responsibility of the customer.

To Make Your Return or Exchange:
1. Please contact us via email with your order number and your return or exchange request.
2. Once we receive you request we will provide instructions for your order return.

Order Return Address:
Jade Swim Returns
14515 Alondra Blvd La Mirada CA 90638